Receipt: Receipts are a proof that your order has been placed if payment method is set to invoice. In the case of payment with credit card, a receipt is proof of payment. Receipts are sent alongside the order confirmation email, regardless of payment method. Receipts contain a breakdown of costs and VAT (if chosen, the VAT number will be on the receipt as well). Receipts can also be downloaded within the Gelato platform. To access receipts for past orders, select "Account" in the top right-hand corner, and then select "Order" from the dropdown, click on the order and then you will find a button on the bottom for "Receipt". The receipt can then be downloaded in a PDF format. If the payment method selected for your account is company invoice, we will send an invoice to the contact email associated with the billing entity selected for payment.
Invoices: A company invoice is a payment option that may be activated for a Gelato Globe account. To use this payment option, we require you to add one or more billing entities in your account (selecting "Account" in the top right corner, then "Billing Entities". During the order flow, users will be able to select the relevant billing entity that has been pre-saved in the account.
Each invoice has the following fields mandatory:
- Legal entity name
- Billing contact
- Billing email (where e-invoices are sent)
It is highly recommended to also add your VAT number, for correct VAT calculation. In countries where we do not have local production, having the VAT number on the invoice will set the VAT to 0. Please see the help center article on VAT for more detailed information on VAT rates. It is important that the above information is up to date and has been verified with your finance organization to avoid delays in order processing.
Paying An Invoice: Gelato issues monthly invoices. By the 10th of each month we will send the invoices for all orders placed in the previous month to the billing entity email saved in the billing address. Our standard payment terms are 30 days.